Refund and Returns Policy

At Libasuttaqwabd, we are committed to providing our customers with the highest quality products and services. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility for Returns

• Items must be unused, unwashed, and in the same condition as you received them.
• The product must be in its original packaging with all tags and labels intact.
• Returns must be initiated within 7 days of the delivery date.

Non-Returnable Items

• Customized or personalized items: Products that have been tailored or customized according to your specifications.
• Clearance items: Items sold at discounted prices are final sale and cannot be returned.
• Intimate apparel: For hygiene reasons, undergarments and intimate wear cannot be returned.

Return Process

1. Contact Us: Email us at [your-email@example.com] or call us at [your-phone-number] to initiate a return. Please provide your order number, details of the product, and the reason for the return.
2. Return Approval: Once your return request is approved, we will provide you with the return shipping address.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Refund Eligibility

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [your-email@example.com].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [your-email@example.com].

Cancellation Policy

• Orders can be canceled within 24 hours of placing them for a full refund. After this period, the order may have already been processed and shipped, and the regular return process will apply.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

• 79/1 Bibir Bagicha, 3 Number Gaite ( Ibn Sina Road ) North Kajla, Jatrabari, Dhaka.
  Email: mdabdullahalmaruf8111999@gmail.com
  Phone: 01992108260